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Our Re-insurance practice in Al Khobar is looking for a Claims Supervisor with at least 5 years experience to perform the following responsibilities –

Main Functions and Responsibilities:

  • Plan an effective departmental structure.
  • Devise a logical and smooth work flow.
  • Coordinate with IT to have a proper IT system in place in line with business requirements.
  • Designing service level agreements with insurance companies on behalf of clients in respect of claim servicing.
  • To oversee effective implementation of delegated claims authority.
  • Set procedures for initiating claim reviews.
  • Set up proper systems to identify recoveries.
  • Maintain liaison with underwriters.
  • Maintain close relationship with principal insurers/ reinsurers/ retrocessionaries in order to ascertain their views on problematical issues.
  • Set internal guidelines to aid claim processing, claim reserving.
  • Regular and structured meetings with major clients/ insurers/ Account Executives.
  • Coordination with HR on training of staff – emphasis on awareness of current market practices, Knowledge of best practice.
  • Ability to advice customers on material developments pertaining to the claim.
  • Preparing suitable responses to the insurer on behalf of the client or the Account Executive negotiating on their behalf.
  • Ability to question all ambiguities and seek clarification from client where necessary.
  • Ensures that all KPIs (Key Performance Indicators) meet and exceed the minimum standards.
  • Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
  • Nil E&Os.
  • Miscellaneous tasks within the scope of work, as assigned by the direct manager.

The Requirements

  • Previous experience working in reinsurance.
  • Ability to work in a high-pressure environment;
  • Proficient in Microsoft Word, Outlook and Excel
  • Ability to professionally resolve and disperse grievances
  • ACII or LOMA equivalents

Behavioral Skills

  • Attention to detail
  • Communication skills
  • Decision making
  • Organizational skills
  • Multi-tasking skills


Bachelor’s Degree

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